The key points

At smartphonebuyback , we take your privacy and the security of your data seriously. We take the appropriate measures to secure your data, and we’re open about how we use it:

  • We only use your data for the purposes set out in this policy.
  • We only disclose your data to third parties in connection with providing our site and services to you.
  • You can withdraw consent to use your personal data at any time.

If we no longer need your data, we will either anonymise it (e.g. retain it to help us assess how people use us so that we can improve our services but make sure that you can’t be identified) or securely delete it.

smartphonebuyback is the trading name of Entertainment Magpie, Inc., whose place of business is 4175 Royal Drive, Suite 300, Kennesaw, GA 30144. If you have any questions concerning this Privacy Policy, or would like to review, revise or delete any of your personal information held by us. You may also write to us at the mailing address provided above.

Children and Privacy

smartphonebuyback is committed to protecting the online privacy of users of this website, particularly children. For this reason, smartphonebuyback does not collect personal information from children under the age of 18. If we become aware that we have unknowingly collected personal information from a child under the age of 18, we will delete the information immediately and close the user’s account.

 

When you use our site, we collect information directly from you when you provide it to us. We also collect information automatically as you use our site. We also receive information about you from third parties such as services providers. Some of what we collect may be personal information that is reasonably capable of identifying you. Generally speaking, we use the information we collect to present and operate our site and services, to provide you with information and support you have requested, to both promote our services to you and deliver targeted advertising to you, and to analyze and improve the operation of our site and services include by understanding how users engage with our site.

Your name and contact details

We ask for your name and contact details when you create a smartphonebuyback account. We use this information for the following:

  • Delivery of items you’ve purchased or shipping of items you’ve traded in. 
  • Sending important service updates by text, email, post or push notification (you have the option to opt out of these in your account).
  • Sending promotional material on our latest offers, discounts, voucher codes, competitions by text, email, post or push notifications (again, you can opt out of these at any time in your account settings).
  • Fraud prevention and detection.

Your date of birth and gender information

Your date of birth and gender information is collected when you create a smartphonebuyback account. We use this data for the following:

  • To determine which products, offers and services will be of interest to you.
  • To send personalized birthday-related promotions and offers.
  • Fraud prevention and detection.

Your payment information

Payment information is collected when you check-out on our trade-in or Store website. It includes credit/debit card details, bank account details or PayPal details, depending on the payment method you choose. Your payment information is used to:

  • Take payment for purchases.
  • Pay for items you’ve traded in.
  • Prevent and detect fraud.

We do not store credit or debit card details. Any bank details we need to hold are protected by the appropriate security measures.

Your contact history with us

We may record and store any communications with you (such as customer service queries). This data is used for the following purposes:

  • Provide customer support.
  • Create solutions to common customer problems.
  • Customer service training.

Your purchase history and saved items

We store information on your purchase history and saved items to give you the best possible experience. Storing this data allows us to:

  • Personalize your website experience (such as recommending products) using automated and computerized technology.
  • Improve and optimize the products and services we offer.
  • Ensure you only receive marketing emails relevant to your interests.

Information about your devices and how you use our services

We automatically collect information about the device you’re using (i.e. mobile, computer, tablet, etc) as well as your operating system, access times, browser information (including type, language and history), your location data, settings and other data. This information is collected via cookies and other technologies, and allows us to deliver the following:

  • Personalized browsing experiences, including product recommendations.
  • Relevant adverts across the web.
  • Service optimization through research and data analysis.
  • Insight for new products and services.

We take all measures necessary to protect your identity when combining personal information with your device information. Occasionally, we may provide third parties (such as software used to power our services) with aggregated information and analytics in order to deliver and improve our service. This information will be anonymised so it cannot be used to identify you.

 

We use targeted online advertising to acquire new customers and promote our services to existing customers.

To improve the relevancy of our adverts, we use industry standard methods that involve data gathered by pixels, cookies (including both first-party and third-party cookies), mobile identifiers and companies like Facebook and Google, as well as the information you provided when creating your account. You can review or manage your cookie choices here.

You can opt out of marketing messages at any time by:

  • Using the unsubscribe links provided in our emails.
  • Changing your preferences in your account.
  • Writing to Entertainment Magpie, Inc, 4175 Royal Drive, Suite 300, Kennesaw, GA, 30144, Attention: Protection Officer, Marketing Department

Please note that opting out of marketing messages from us will not stop you receiving transactional messages relating to your account.

To manage your choices regarding targeted advertising from us and our use of your personal information for analytics and similar services provided to us by our third party service providers:

You have the following rights with regards to your personal information:

The right to confirm and access any personal information we hold about you

You can ask us whether we hold data about you and, if so, what that data entails. This is sometimes referred to as a subject access request.

The right to request we delete the information we hold about you (sometimes referred to as the right to erasure of your information or the right to be forgotten)

In certain circumstances, you can request the deletion of your information. These circumstances include data we no longer need to hold, data you’ve withdrawn consent for us to use, and information you object to us using for our legitimate interests where there are no legal grounds for us to continue using that data.

The right to correct or update any personal information we hold about you

If you can’t update incorrect personal information using our website, you can contact us with a request to update it for you.

The right to restrict our processing of your information

This might apply where, for example, you wish to limit our use of personal information for targeted advertising. Click <here> to opt out of the “sale” or “sharing” of your personal information within the meaning of applicable data protection laws, such as for use in targeted advertising.

The right to withdraw consent for any usage of your personal information, including the delivery of marketing messages, at any time

Under California law, the right to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes, if you are a California resident and have an established business relationship with us.

You can exercise any of these rights by:

  • You can also update your marketing preferences (including opting out of receiving marketing) in your account settings
  • Click here to review and manage your cookie preferences.
  • Click <here> to opt out of the “sale” or “sharing” of your personal information within the meaning of applicable data protection laws.

In addition, the below list shows you where to find details about information to which you may be entitled under California law:

  • Categories of personal information collected: see “How we collect and use your information”; “Online advertising and marketing messages”; Cookie policy
  • Categories of sources from which we collected personal information: see “How we collect and use your information”; “Online advertising and marketing messages”; Cookie policy
  • The business purpose for which we collected your personal information: see “How we collect and use your information”; “Online advertising and marketing messages”; Cookie policy
  • Categories of information shared or disclosed to third parties, and the categories of third parties to which we shared or disclosed that information: see “Disclosing your information”; “Your data and other websites”; “Online advertising and marketing messages”; Cookie policy
 

We store your information on our secure systems, as well as third party systems (who may also process your anonymised information on our behalf).

Your information is stored for as long as you have a Decluttr account, or as long as we require it to deliver the services outlined in this policy. If required, we may also keep your information to comply with any applicable laws or internal company policies.

 

We will only disclose your information to carefully select partners and organizations to help us deliver the services outlined elsewhere in this Privacy Policy. We will not sell your personal data to any third party except as disclosed in this Privacy Policy.

Here is a list of the companies and partners we may share your information with.

  • Other companies within the Entertainment Magpie Ltd group.
  • Employees, agents and other third parties who help us deliver our services, including but not limited to: administering your account, arranging the collection and delivery of products and providing assistance with any queries you may have.
  • Companies who help us tailor our services to your needs and recommend products and services you may be interested in.
  • Companies including Facebook, Google, Microsoft, Decibel, Bloomreach, OneTrust, Tik Tok, Usabilla, Zendesk, Yahoo and Affiliate Window who provide analytics services, ad serving and targeting services, and other assistance to us in our marketing and advertising efforts. See more about these third party service providers below.
  • To any party whom we transfer our right and duties to after a change of ownership.
  • To anyone the law requires us to disclose data to.
 

Some of the content on our website will contain links to external websites. Visiting one of these websites will make you subject to their privacy policy, not ours. We recommend reading the privacy policy of any website you visit to discover the information they collect and how they plan to use it.

In addition, the data we disclose to or receive from third party service providers (such as for targeted advertising, analytics, site performance and product improvements) may be subject to the privacy policies of those parties as well as to ours. You may have a direct contractual relationship with some of our third-party service providers (such as Google and Facebook), as detailed above. Additionally, the services provided to us by such third party service providers may entail collection and processing of personal information by them that is broader than the personal information they provide to us. This means that sometimes these third party service providers have access to more of your personal information than we do. To the extent you have a direct contractual relationship with any of our third party service providers, that contractual relationship governs any rights you may have regarding the information about you collected by such third party. Please also see our Cookie Policy and current list of cookies for more information and to review or manage your cookie preferences.

 

We process and honor “Global Privacy Control” signals set in your browser. We do not honor “do not track” signals, because there is currently no generally accepted way to do so.

 

You can choose not to allow smartphonebuyback to disclose your information through digital trackers such as “cookies” on our website by managing your settings and opting out of cookies. You have several options for making such a choice.

We honor the Global Privacy Control (GPC) setting, which you can enable via your browser.

Alternatively, if you have not yet opted out of sale/sharing of your personal information via GPC or otherwise and wish to do so, please follow this link and scroll down to the ‘Cookie Settings’ button to manage your settings.

Please note that cookie settings are specific to your device, website, and browser and are deleted whenever you clear your browser’s cache. However, due to operating rules within the Safari browser that Apple controls, your cookie settings in Safari are only saved until you close your Safari browser. Safari users should check their cookie settings each time they use Safari to access Decluttr.com.

For more information about our privacy practices and how we use digital trackers, please review our Privacy Policy and Cookie Policy.

You won’t need to change your settings if you have already opted out of sale/sharing of your personal information.

 

We are located in the United States and will collect, store, and otherwise process your information on servers in the United States and other countries. The laws in these countries may not offer the same data protections as the laws of your country. We will treat your information in accordance with this policy and the applicable state and federal laws of the United States.

 

smartphonebuyback reserves the right to update and revise our privacy policy at any time. Your use of the Website constitutes your acceptance of the terms of the policy. You should review this policy regularly to ensure that you are aware of amendments.

Please send any questions or feedback about this policy , or by writing to Entertainment Magpie, Inc, 4175 Royal Drive, Suite 300, Kennesaw, GA, 30144, Attention: Protection Officer, Marketing Department.